Together with the Ministry of Transport, Communications and High Technologies, UNDP has created a digital platform with all e-services available in Azerbaijan during COVID-19. This one-stop shop covers more than 250 resources across health, education and social services – including telemedicine, virtual schooling, crowdfunding campaigns, food support for vulnerable groups and services to older persons – all provided by micro, small and mid-sized enterprises as well as by grassroots organizations.
UNDP is also helping to develop digital tools, including a mobile app, online courses and a video platform to support medical personnel make decisions based on the latest research and bring doctors to people’s smartphones. Bots take part in this integrated digital strategy – ‘Shefa’, a self-checker bot, helps free up resources so medical professionals can look after patients in need of critical care, while a WhatsApp bot helps raise awareness of COVID-19 prevention.